Product support
Name the registry item, framework, package manager and browser. Include the exact command, expected result and smallest reproduction that does not contain customer data or secrets.
One monitored route
Contact Gummy UI.
Email support@kreydlabs.com for support, privacy, security, billing, refunds and licensing. Messages are handled by the founder during UK business days.
Use a clear subject such as Support, Privacy request, Security report, Refund request or Licence question. Include an order identifier where relevant, but never send a password, recovery code, full card number or private key.
Company
KREYD LABS LTD, trading as GUMMY UI. Company number 17152066. Registered office: 133 Whitmore Road, Harrow, United Kingdom, HA1 4AG.
This site does not use a public contact form. Email records are handled under the privacy notice.
Route your request
Billing, refund or licence
Include the order or invoice identifier and the account email, but no card details. State whether the question concerns access, a team seat, cancellation, renewal, refund eligibility or permitted use.
Privacy
State the right you want to exercise and the account or order email involved. We may ask for proportionate evidence before disclosing, correcting, exporting or deleting personal data.
Security
Use the subject Security report. Describe the affected URL, impact and safe reproduction steps without accessing another person's data or sending exploit code before a secure route is agreed.
What to expect
We aim to send the first human reply within two UK business days. This is a target, not an SLA, and resolution time depends on the request and the evidence available. Messages received outside UK business days are reviewed on the next business day.
Keep the original email thread when adding evidence or asking for an update. That preserves the request history and reduces unnecessary identity checks. If the account email is unavailable, explain that constraint without sending identity documents until a proportionate verification route is agreed.
Product questions can often be resolved faster through the support guide and troubleshooting checklist. Privacy rights, retention and identity checks are explained in the privacy notice; vulnerability-reporting boundaries are on the security page.